Warranty Policy

What to do when facing problems with my power equipment?
We provide a minimum 3 months to 12 months different warranty for different types of products. If any particular problem is faced, you are encouraged to dial our support center (+88 0179 11111 44). Our specialists will address the issue immediately.

 

When will I receive my generator warranty paper?
A warranty paper comes part-and-parcel with the purchase of your product. You will gain a one-year warranty on the day of purchase.

 

How long is my warranty?
Warranty terms are shown in the back of your owner's manual. Generally, we provide a minimum 3 months to one year part and service warranty, for a specific time period please check the warranty chart below.

 

Where can I get warranty repairs?
You may take your Sakura product to any authorized Sakura Power Equipment servicing dealer in Bangladesh, which carries your particular product line for warranty repairs. When taking your product in for warranty service, you must provide proof of purchase.

 

How do I transfer the warranty from the first owner?
Kindly send a letter to the following address and include the information listed below:

Sakura Power Limited
Attn: Customer Service / Product Registration
House 7 (5th Floor), Road 7, Gulshan 1, Dhaka-1212

Information required:
The original date of purchase
Complete model and serial number information

 

Product Warranty Chart:

Category Product Series Includes Excludes Warranty Period
Gasoline Generator LG SERIES Spare Parts and Service Consumable Items 1 Year
Storm Series Spare Parts and Service Consumable Items 1 Year
HG Series Spare Parts and Service Consumable Items 1 Year
Diesel Generator Diesel Series Spare Parts and Service Consumable Items 1 Year
Inverter Generator Inverter Series Spare Parts and Service Consumable Items 1 Year
LPG Generator LPG (Dual Fuel) Series Spare Parts and Service Consumable Items 1 Year
Lawn Mower Honda Engine Lawn Mower Spare Parts and Service Consumable Items 1 Year
Sakura Engine Lawn Mower Spare Parts and ServiceSpare Parts and Service Consumable Items 1 Year
B&S Engine Lawn Mower Spare Parts and Service Consumable Items 1 Year
Brush Cutter Brush Cutter Series Service at Sakura Power’s Office Consumable Items 6 Months

Chain Saw

Gasoline Service at Sakura Power’s Office   3 Months
Electric Service at Sakura Power’s Office   6 Months
Earth Auger Earth Auger Service at Sakura Power’s Office   6 Months
High Pressure Washer High Pressure Washer Service at Sakura Power’s Office   3 Months
Water Pump & Fire Pump Water Pump & Fire Pump

Spare Parts and Service

Consumable Items 1 Year
Sprayer

Manual Sprayer

No Warranty No Warranty No Warranty
Rechargeable Sprayer     3 Months

Power Sprayer

Service at Sakura Power’s Office   3 Months