Warranty Policy

What to do when facing problems with my power equipment?
We provide a minimum 3 months to 12 months different warranty for different types of products. If any particular problem is faced, you are encouraged to dial our support center (+88 0179 11111 44). Our specialists will address the issue immediately.

When will I receive my generator warranty paper?
A warranty paper comes part-and-parcel with the purchase of your product. You will gain a one-year warranty on the day of purchase.

How long is my warranty?
Warranty terms are shown in the back of your owner's manual. Generally, we provide a minimum 3 months to one year part and service warranty, for a specific time period please check the warranty chart below.

Where can I get warranty repairs?
You may take your Sakura product to any authorized Sakura Power Equipment servicing dealer in Bangladesh, which carries your particular product line for warranty repairs. When taking your product in for warranty service, you must provide proof of purchase.

How do I transfer the warranty from the first owner?
Kindly send a letter to the following address and include the information listed below:

Sakura Power Limited
Attn: Customer Service / Product Registration
House 7 (5th Floor), Road 7, Gulshan 1, Dhaka-1212

Information required:
The original date of purchase
Complete model and serial number information

Product Warranty Chart: